PM Point of View

Managing Volunteers is key to the success of nonprofits and associations. In this episode of PM Point of View, host Kendall Lott talks with three Volunteer Management experts on the importance, the components, and the impact of good volunteer management. Listeners will learn about ways that volunteer managers can support their organization as well as their volunteers. This might include a rigorous on-boarding process; keeping volunteers aligned with the organization's mission; matching volunteers with suitable positions; and collecting data to be an effective advocate, and to track Return on Volunteer Investment. Factors such as Risk Management and Volunteer Retention are also discussed.

Listen, learn, and get a free PDU!

PDU Information

Earn education PDUs in the PMI Talent Triangle for each podcast.

Use the following information in PMI’s CCRS system to register the PDUs for this podcast:

  • PDU Category: Online or Digital Media
  • Provider Number: 4634
  • PDU Claim Code:  4634114XUE
  • Activity Number: PMPOV0055
  • PDUs for this episode: 1

About the Speakers


Jennifer Bennett, CVA, is the Senior Manager of Education and Training at VolunteerMatch. With her breadth of experience she is well qualified to help VolunteerMatch’s community of Nonprofits better recruit and engage volunteers.

She shares her knowledge with volunteer managers through the webinars found on the Learning Center, in newsletters and blog entries, and in person at conferences around the country. She joined the Board of the Council for Certification in Volunteer Administration in 2012, and is the current Board Chair.


Teri Johnson is the Vice President of Volunteer Engagement for The Leukemia & Lymphoma Society.  In her role with this national nonprofit, she is developing volunteer engagement strategy and programming that allows volunteers to be true partners to staff in efforts to fund-raise, fuel mission and so much more.

Prior to joining LLS, Teri served as Senior Vice President, Strategic Partnerships, Training and Consulting, at the Points of Light Foundation. In that role, she built strategic partnerships with national and international organizations to further volunteerism, including volunteer engagement strategy and resources development, training, consulting and overseeing national volunteer conferences.


Valerie Pisierra has been working with volunteers for over 20 years, and

knows what it is like to be on both sides of the volunteer equation. She is currently the Executive Director for Loudoun Cares, a Virginia-based nonprofit that connects residents and nonprofits. Valerie has worked with student and parent organizations, as well as, the European organization Americans Working Around the Globe (AWAG), which focuses on training and connecting volunteers. She holds a BS and MBA in Business Management, and  has received numerous awards for her personal volunteer efforts.

Direct download: 55._Volunteer_Management.mp3
Category:general -- posted at: 9:00am EDT